Support knowledge base Practical guides for a smoother flight

If your campaign is not sending, start with these checks. Check the campaign status Open Campaigns and select your campaign. Check whether it is still a draft, scheduled for later, paused or already sending. A saved draft will not send until you complete the final sending step. Check the schedule Review the sending date, time and the time zone shown in the application. A campaign scheduled for a future time will wait until that time. Check your recipients Confirm that you selected the cor...

Campaign reports help you understand what happened after sending an email. Open your report Open Campaigns in your customer workspace and select the campaign you want to review. The available statistics depend on your tracking settings and delivery service. What the numbers mean Sent: Messages processed for sending. This does not guarantee arrival in the recipient’s inbox. Opens: Recorded when the email’s tracking image loads. Image blocking can prevent an open from being recorded, ...

An email campaign sends a message to subscribers in one of your Mail Penguins lists. Test your message before sending it to the full list. Create your campaign Open Campaigns in your customer workspace and click Create new. Enter a campaign name that helps you identify it. Select your subscriber list and, if needed, a segment. Follow the setup steps to enter your sender name, sender email address, reply-to address and subject line. Choose an existing template or create ...

You can import subscribers into an existing Mail Penguins list using a CSV file. Prepare your file Use one row per subscriber and include an email address column. Add separate columns for names or other subscriber details. Save the file in CSV format. An Excel workbook must be saved as CSV before uploading. Import your subscribers Open Lists in your customer workspace. Select the list that should receive the subscribers. Open Tools, then Import. Choose the CSV import opti...

An email list holds your subscribers and the sender information used for your campaigns. Create your list Log in to your Mail Penguins customer workspace. Open Lists and click Create new. Enter a clear name so you can identify the list later. Complete the required sender and company information. Check your details, then click Save changes. Check your sender details Use a sender name your subscribers will recognise. Enter a valid reply-to email address that you can ...

Use the login address provided with your Mail Penguins account. Enter your account email address. Enter your password. Click the login button to open your workspace. Having trouble logging in? Check that your email address is correct and Caps Lock is off. If a password-reset link is available, use it to reset your password. If you have not received your account details or still cannot log in, contact the person who created your account. Accounts are created by an administra...

When sending a campaign, you are able to use a number of custom tags and filters. Most common tags are listed below: Tag Required [UNSUBSCRIBE_URL] YES [COMPANY_FULL_ADDRESS] YES [UPDATE_PROFILE_URL] NO [WEB_VERSION_URL] NO [CAMPAIGN_URL] NO [LIST_NAME] NO [LIST_SUBJECT] NO [LIST_DESCRIPTION] NO [LIST_FROM_NAME] NO [CURRENT_YEAR] NO [CURRENT_MONTH] NO [CURRENT_DAY] NO [CURRENT_DATE] NO [COMPANY_NAME] NO [COMPANY_ADDRE...

Do you use email in your business? The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations. Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a comme...